At Kanishka Ventures LLC, we strive to provide high-quality services and ensure client satisfaction in every engagement. This Refund Policy outlines the terms under which refunds may be requested, evaluated, and processed.
1. General Policy
All payments made to Kanishka Ventures LLC are non-refundable unless otherwise stated in a written agreement or where specific conditions outlined in this policy are met. We encourage clients to review all proposals, service scopes, and agreements carefully before making payment.
2. Eligibility for Refund
Refunds may be considered under the following specific circumstances:
- Service Not Yet Started: If a refund is requested before any work or resources have been allocated to the project, a full or partial refund may be considered.
- Duplicate Payment: If a payment has been made more than once for the same service or invoice, the duplicate charge will be refunded in full.
- Unable to Deliver Due to Internal Reasons: If Kanishka Ventures LLC is unable to deliver the agreed service due to reasons within our control, an appropriate refund will be processed.
3. Non-Refundable Services
The following are explicitly non-refundable under all circumstances:
- Services that have been fully completed and delivered
- Digital services that have been initiated or partially completed
- Third-party costs incurred on behalf of the client, including domain registration, web hosting, software licenses, advertising spend, and subscription fees
- Consultation fees and discovery session charges
- Any work product that has been reviewed, approved, or accepted by the client
4. Cancellation Policy
Clients may request cancellation of a project or service before the work has commenced. In such cases, a refund of any unused portion of the fee may be considered. Once a project has begun — including any phase of planning, research, design, development, or campaign setup — cancellation may no longer be eligible for a refund. Any work completed up to the point of cancellation may be billed proportionally.
5. Requesting a Refund
To request a refund, please contact our team via email with the following information:
- Your full name and company name
- Invoice or payment reference number
- Date of payment
- Reason for the refund request
All refund requests will be reviewed within 5 business days. We may request additional information or documentation to process your request.
6. Processing of Approved Refunds
Where a refund request is approved, the refund will be processed within 7 to 10 business days from the date of approval. Refunds will be issued via the original payment method unless otherwise agreed in writing. Processing times may vary depending on your bank or payment provider.
7. Chargebacks
We strongly encourage clients to contact us directly before initiating a chargeback through their bank or payment provider. Unauthorized chargebacks — where a valid service has been rendered — may result in the suspension of current and future services, as well as potential recovery proceedings. We are committed to resolving any disputes fairly and promptly through direct communication.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Clients are encouraged to review this policy periodically to stay informed of any updates.
9. Contact Us
For refund requests or any questions regarding this policy, please contact us:
- Email: support@kanishkaventuresllc.com
- WhatsApp: +91 9997365193